Our customer service department is here to do one thing; serve the customer. REM strives to meet these goals by offering a 24/7 call center and on-call maintenance service. We answer resident calls, emails, tweets or Facebook messages as fast as we can and try to solve their problems even faster. Each property has a dedicated team of maintenance professionals, allowing us to quickly resolve any issues our residents may have.
Our customer service and maintenance teams strive to respond and resolve issues the same day they come in. In fact, 87% are responded to within 4 hours and 100% within 24 hours.